COVID-19 Updates from EveryStep

This page is updated on an on-going basis. Please check back regularly for various program updates. 

EveryStep stands beside the people we serve. We continue to take steps to ensure our programs offer care and support to our patients, clients and their families throughout the COVID-19 crisis. We rely on credible sources for guidance: the Centers for Disease Control and Prevention (CDC), Iowa Department of Public Health (IDPH), the Polk County Health Department, and the national organizations which regulate programs administered by EveryStep locally.   

Please check this page regularly for updates on EveryStep's practices, policies and programs during the COVID-19 situation. We are prepared to address your concerns and questions. Please do not hesitate to call EveryStep at 800-806-9934 or email

For our Patients, Clients and Community Partners

EveryStep stands behind our promise to be with our patients and clients as we face the COVID-19 crisis, together. EveryStep provides in-person care and home nurse and aide visits to hospice and home care patients who have been diagnosed with (or screen positive for) COVID-19; and continue to serve patients at our hospice houses in Des Moines and Creston.

Our staff is equipped with all necessary personal protective equipment (PPE) to ensure the safety of our patients, their families and our employees. 

EveryStep reflects evolving CDC, IDPH and other regulatory guidance in the administration of our programs and in-person visits/services. We have also provided a wide range of telehealth support, virtual offerings, supply deliveries and resources to ensure all our patients, clients, their families and our program participants safely receive the care and support they need.  

In-Person Volunteers

Effective July 1, 2021, many of the in-person volunteer services offered by EveryStep have resumed, but those services differ among each of EveryStep's programs. To learn whether a specific program currently offers in-person volunteer services - or alternatively, socially distanced support services - please email  To view a list of volunteer opportunities that you can do from home, click here.

Public Access To EveryStep's Locations 

EveryStep locations are currently accessible to the public. Social distancing, masks and safety protocols are in place at all EveryStep locations, including EveryStep's hospice houses: Kavanagh House on 56th Street in Des Moines (temporarily housed at Bright Kavanagh Center in east Des Moines) and Greater Regional Hospice Home in Creston. Visitors must comply with requested protocols to access the buildings. In addition, we continue to have vital staff present at every location, we can be reached by phone or fax, and we accept critical deliveries of supplies.

  • Hospice House Visitors - EveryStep has revised its visitor guidelines at its Bright Kavanagh Center (temporary home for Kavanagh House on 56th Street) in Des Moines and Greater Regional Hospice Home in Creston. To protect your loved one and our healthcare workers:
    • Our hospice houses will be open/unlocked from 8 a.m.-5 p.m., Monday-Friday. To visit your loved one in the evening or on weekends, please ring the doorbell, and a staff person will greet you.
    • Masks must be worn by all visitors at all times, for the duration of the visit. The mask should cover the nose, mouth and chin.
    • We are limiting visits to only two visitors for each hospice house patient, at a time.
    • All visitors will be screened for being exposed to someone with COVID-19 or having any of the following symptoms:  fever, cough, sore throat, shortness of breath (or other respiratory symptoms), or other signs of illness. If fever or respiratory symptoms are present, the visitor will be asked to leave and encouraged to seek medical attention. We will offer alternative mechanisms for the patient and visitor to interact, such as Microsoft Teams or simply by a phone call.
    • Any visitors under 16 must be accompanied by an adult.
    • Visitors are asked to remain in the patient’s room as much as possible, and to keep personal belongings in an out-of-the-way area within the patient’s room.
    • Visitors are discouraged from gathering in groups. Use of communal spaces such as living room and kitchen areas should be minimized.

Program and Event Announcements (links contain more details)

EveryStep has modified the following events and activities: