September 21, 2023

Hospice Team in Mount Pleasant is Honored

Pictured above: The EveryStep Hospice Mount Pleasant team: Front row (L-R): Rose Stiles, Gordon Hawkins, Jo Heidt; Back row (L-R): Gwendolyn Norton, Kerstien Smith, Kathleen Fry, Amy Frantz, Felicia Sharp, Katie Smith, Deanna Balderas, Kimberly Endecott-RN. Not pictured: Christina Gersema, Alexis Ullrich, Ana Garcia-Mendez, Allison Smith, Suzanne Porth, Kat Humphrey, Carrie Green.

EveryStep Hospice’s Mount Pleasant team has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2022 calendar year. This is the third consecutive award for the Mount Pleasant team; it was also earned in 2019 and 2021. SHP did not give out the award in 2020 because of COVID-19. The EveryStep Hospice team in Mount Pleasant is one of three award recipients in the state of Iowa.

“The Mount Pleasant team is serving patients and their families during one of the most difficult times in their lives and they are doing it with such compassion, skill and expertise,” said EveryStep Hospice regional director Kimberly Endecott. “This is an amazing accomplishment.” EveryStep has provided nonprofit hospice care services to Iowans for more than 45 years.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2022 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. (“CAHPS” is the Consumer Assessment of Healthcare Providers & Systems.) With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP.

Read more about the SHPBest awards program, including methodology and award recipient lists.

EveryStep is an award-winning workplace and is looking for compassionate, skilled RNs to join its team. If you enjoy autonomy, flexibility, fair compensation and benefits, growing opportunities, supportive leadership and a friendly team, learn more about home care and hospice nurse opportunities at EveryStep. A $10,000 signing bonus is currently being offered for nurses who join the EveryStep team. For more information, email HR@everystep.org or visit our careers page.

If you or someone you know needs care or support, complete the confidential "Find Care" form. The form sends a message to EveryStep staff who then follow up with a phone call. It's a great way to start a conversation and get answers with no cost or commitment. EveryStep can connect the individual to its own programs and services that may be helpful, as well as services offered by other organizations and providers in the community.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. They bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.