Volunteer Frequently Asked Questions
General Questions
| How do I know what opportunities are available? |
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You can login to your account at any time to see if there are any needs available, updates, or new available shifts added or slots still remaining. You can also reach out to your volunteer leader for more information about available activities and opportunities.
Log in at https://app.betterimpact.com/Login/Login or in the My Impact app and click on the Opportunities tab.
Please Note: You may need to update your Qualifications to see some Activities (for example, providing rides will require a valid background check and driver’s license. You can update your Qualifications under the My Profile tab. Other times Opportunities may be visible to everyone and you may be required to provide your Qualifications after signing up.
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| How do I get started volunteering? |
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Click here to learn more about getting started.
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Screening Questions
Are there prerequisites or requirements to volunteer?
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| There may be prerequisites or requirements based on the program or activity of interest. For example, volunteers must have a background check performed and a valid driver’s license if you would like to provide a ride for a client. Activities that involve face to face contact or entering a client/patient/participant’s home will require passing a background check. Activities that involve contact with clients/patients/participants will require passing a sex offender database check. |
What is the background check process?
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| A background check is required for any volunteer activity that includes face-to-face interactions with patients/clients or access to patient/client/staff files. Background and personal information is not shared beyond staff and is typically limited to a pass or fail. Past criminal history may not necessarily preclude volunteers from eligibility depending on the volunteer activity and role, nature of the history and time passed. |
Software Support
I forgot my username/password or can’t get logged in. What do I do now?
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- Click the “Forgot your username or password?” link on MyVolunteerPage.com.
2. Select “I forgot my password” and enter your username OR select “I forgot my username” and enter your email address.
4. Click on I’m not a robot and click the [Send Email] button.
5. Check your email inbox. If you selected "I forgot my password," click on the link in the email and click the [Reset my Password] button. Check your email inbox again for your account details (username and temporary password). If you selected "I forgot my username," retrieve your username from the email.
6. Visit www.myvolunteerpage.com and login using the credentials sent to you.
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| How do I sign up for activities? |
- Log on to MyImpactPage.com.
2. Click on the OPPORTUNITIES tab. Looking to volunteer once on a specific day? Select Opportunity Calendar. This page lets you find opportunities on a calendar to easily find activities on the days you are available to help. Looking for a specific activity that isn’t showing on the calendar or occurs on a recurring pattern? Select Opportunity List. Activities that don’t have specific dates or times aren’t able to be rendered on the calendar and there may also be some activities that are visible to you in the list, but not the calendar.
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| How do I install the My Impact app on my phone? |
- Open your App Store on your smartphone.
2. Search for “My Impact."
3. Select the App “My Impact” by Productivity. See below for an image of what the App will look like.
4. Click the download button.
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Questions
Are you interested in learning more before committing to a volunteer position? Contact our administrative building at 515-274-3400.